**WHO WE ARE**: Jumpfactor is an Award-winning 6-time Growth500 Fastest growing Agency in Canada, and we are seeking a dynamic and experienced Digital Marketing Account/Project Manager to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results. **ROLE OVERVIEW**: In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. **This role has the potential to fast-track to a Team Lead or Director position.** **CORE VALUES**: - Strategic: We think ahead and craft the path to success. - Passionate: Our enthusiasm drives exceptional results. - Tenacious: We overcome challenges with unwavering determination. - Keep Learning: Continuous growth powers our innovation. - Embrace Team: Together, we achieve more. - Integrity: Honesty and ethics guide our actions. **WHY EMPLOYEES LOVE JUMPFACTOR**: - Very competitive compensation package. - 100% Remote work. - You will work with a very skilled international team. - Endless growth opportunities and career advancement. - Performance-based bonuses that recognize your impact. - Access to paid training, courses, events, and conferences. - Enjoy paid social events that foster team camaraderie. - Engage in weekly learning programs to stay ahead. - Harness state-of-the-art technologies and tools for excellence. **QUALIFICATIONS**: - 4+ years of hands-on account management or customer service experience - History of achieving clear KPIs and revenue targets for at least 2 years. - 2+ years of project / task management experience. - Strong Track record of retaining and growing key accounts - Experience in mentoring junior Account Managers - High level of tech savviness and software proficiency. - Exceptional written and oral communication skills. - Strong organizational skills with meticulous attention to detail. - Some experience or strong interest in SEO & Digital marketing. **ROLE AND RESPONSIBILITIES**: - Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients. - Comfortably handle the larger/ enterprise accounts within your pod - Efficiently manage project scope, deadlines, and client expectations - Serve as a strong example for junior account managers - Demonstrate value and work completed to clients with a focus on leads & ROI. - Build rapport with all client stakeholders at all levels - Maintain retention levels & grow/ upsell accounts within target KPIs - Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed. - Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently. - Demonstrate strong leadership & coaching ability **MINIMUM REQUIREMENTS**: - Minimum 4+ years of account management experience - Proven relationship-building skills and/or client communication experience - Experience or Strong interest in SEO And digital marketing - The desire to learn and teach marketing techniques and best practices - Unique strength in communication and client relationship management - Experience in some level of project coordination or management **NEXT STEPS**: **Job Type**: Full-time, Permanent, 100% Remote **Salary**: $7,000,000 - $15,000,000 per month **Experience**: - Account Management: 4 years (required) - Digital Marketing: 2 years (required) - Project Management: 2 years (required) **Language**: - English (required)