OPERATIONS CHARGEBACK SPECIALIST LEADER | (NWG-177)

Bebeechargeback


Job Opportunity: Chargeback Operations Team Lead We are seeking a skilled and experienced Chargeback Operations team lead to direct the daily operations of our chargeback processing team. The successful candidate will be responsible for managing daily chargeback operations, analyzing trends, advising management, identifying process improvements, and making recommendations. - Main Responsibilities: - Manage daily chargeback operations and team performance - Analyze data to identify trends and advise management - Identify process and product improvements to increase productivity and chargeback win rates - Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines - Coach and advise team members on career development Requirements: - Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking - Bachelor's degree in an accredited academic institution - Proficiency in word processing and spreadsheet software; Google Suite or Microsoft Office - Ability to safeguard confidentiality of personally identifiable information (PII) - Experience in analyzing data and comfortable making impactful decisions in a fast-paced environment - Attention to detail and ability to multitask - Excellent problem-solving and analytical skills - Strong business judgment and communication skills Preferred Qualifications: - Four years of fraud prevention and/or chargeback processing experience - Two years of management experience in fraud prevention and/or chargeback operations - Experience in payment processing concepts and procedures - Knowledge of card network (Visa, MasterCard, Discover, American Express) chargeback rules and requirements - Experience in using chargeback or fraud case management software About Us: We are a dynamic and rapidly growing company committed to putting purpose alongside profitability. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status.

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