**We are looking for a Process Developer position** The process developer is our bridge between users/clients and RSI/ Avail BPO. The process developer works directly with the clients and is responsible to ensure clients receive exceptional service while the business goals are supported with the responsibility to drive process compliance, create new processes, and improve existing processes to ensure process efficiency. He/she will be responsible to analyze, compile, negotiate, communicate, and prioritize processes/protocols and recommend solutions or change requests from users towards RSI/ Avail BPO and vice-versa. **Process Developer Duties and Responsibilities**: - Developing effective communication platforms for users/ clients and RSI/Avail BPO. - Monitoring and measuring client satisfaction. - Liaising with different departments about client queries. - Developing and overseeing the implementation of client service protocols. - Resolving complex client problems or disputes professionally - Keeping records and documentation of client interactions for training and quality purposes. - Ensuring continuous improvement and making recommendations. - Conducting customer service workshops and presentations. **Required skills and qualifications**: - Displays energy and enthusiasm - In approaching the job and must be able to work under pressure and meet deadlines, while maintaining a positive personality and providing outstanding customer service - Ready to work on stretched working hours and ability to independently work well with internal and external customers - Knowledgeable in basic computer learning and trial and error - Has done the client-facing role - Billing/payment posting/insurance exposure is a plus. - Proficiency in English Communication Skills - A Bachelor's Degree in field of expertise or a relevant engineering degree is commonplace among job applicants - Strong teamwork abilities and ability to organize workload, and research skills - In-depth knowledge of staff learning and assessment protocol. - Excellent interpersonal and communication skills - Must need to be an excellent problem solver, have strong analytical skills, and pay thorough attention to details - Need to be highly organized and have excellent verbal and written communication skills - Your academic qualifications will determine the field you venture into as a process development specialist - Ability to accurately interpret and compile information from a variety of sources and systems and ensure that turnaround time and quality of the work meets company service standards - Strong understanding of key business process flows in a medium and large company - Experience in business process development and optimization **Salary**: $40,000 - $70,000 per month Ability to commute/relocate: - Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - process developer: 2 years (required) **Language**: - ingles (required)