Job Responsibilities Manage, oversee, and lead a team of Team Managers. Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities, as well as providing necessary support and direction to achieve targets and improve overall satisfaction. Be the first contact point and information source for Team Managers regarding daily duties, procedures, and any necessary improvements or changes in company policies. Ensure subordinate team members execute daily duties according to company standards, fulfill set targets, and strive to reach new achievements by observing results on a monthly basis and providing regular feedback. Maintain a safe, secure, and comfortable work environment for subordinates. Complete formal evaluation of staff quarterly using all available management tools. Maintain continuous and properly organized communication flow within the team, with subordinates, and with other departments. Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions, and recommending system improvements. Be responsible for procedures efficiency and the development as well as timely update of manuals. Liaise and cooperate with colleagues and other departments and work flexibly. Participate in and organize projects, social activities, and events which align with business and department needs. Gather and analyze data, identify, and offer potential improvements of main KPI criteria (SGC, performance, and other product metrics), as well as decrease absences, lateness, emergency, and other disciplinary cases. Present regular reports to management and peers on progress and forecast of teams’ KPI, escalating issues. Job Location On-site JOB: Edificio Torre La Vega, Cra 43A #1a Sur-267, El Poblado, Medellín, Colombia Tigo Sede Principal, Rivana Business Park Cra. 48 #20-45. Minimum Requirements Higher education preferable in business administration management or other related fields. Full Professional Working Proficiency in English and Spanish (written and verbal). Experience with standard software applications, including MS Office, Windows, etc. High knowledge and expertise of the game procedural processes, techniques, strategy, and game rules. Strong people management skills. Leadership, delivering feedback, and coaching skills. Excellent organizational and time management skills. Results-driven attitude. High sense of responsibility. Excellent oral and written communication skills, time management, and strong interpersonal skills. #J-18808-Ljbffr