**About the job Senior System Analyst**: **Essential Duties and Responsibilities** - Administer and configure Jira Software and Service Management according to organizational needs. - Customize workflows, fields, dashboards, and reports, and implement necessary plugins and integrations. - Define and manage user roles within Jira, collaborating with different teams to understand role requirements. - Stay updated on the latest Agile and ITSM practices, ensuring Jira aligns with these methodologies. - Collaborate with teams to implement and support Agile and ITSM practices within Jira. - Configure and maintain Jira Service Management aligned with IT service management best practices. - Work closely with service teams to understand their needs and tailor Jira Service Management accordingly. - Monitor and analyze system performance, implementing improvements to enhance user experience. - Implement and maintain security protocols within Jira to ensure data protection. - Ensure compliance with relevant regulations and standards. - Facilitate collaboration between development, QA, service management, and other teams to ensure Jira supports broader business goals. - Maintain detailed and up-to-date documentation of configurations, policies, and procedures. **Education** - Bachelors degree in computer engineering, Computer Science, Industrial Engineering or Business Administration Master's Degree **Experience** - Minimum four or more years of experience working with Jira Software and Jira Service Management, including customization and integration. - Knowledge or certifications of Agile methodologies and ITSM practices. - Familiarity with scripting languages like Groovy for workflow customization. - Strong analytical, problem-solving, and technical skills.