Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. In this role, the SME will support global key projects that enhance the overall Client Experience and identify opportunities to implement improvements in processes which enhance the overall client experience, focused on reducing Client Operations query volume, supporting new products and services, platform upgrades, migrations, infrastructure changes, regulatory-driven changes, and internal SME/Consulting support. **Requirements**: - Manage multiple small / medium projects throughout the Readiness Life Cycle, supporting Local teams and been nexus with Global & Regional tech & business. - Communicate and coordinate verbally and in writing to project team members and key stakeholders. Lead conference calls and produce meeting agendas, materials and minutes. - Create project plans, track progress, identify issues and facilitate solutions - Facilitate development of new or enhanced cross-functional process flows and procedures and ensure they are tested - Lead relationship with regional and country teams to support Service processes, Flows & Procedures. - Create and track progress of Readiness deliverable like To be Flows, Service Procedures, Training, awareness sessions, PVT Plan, and Dress Rehearsals - Act as main point of contact from Client Services readiness in front of program stakeholders. Help on country engagement and activities related to Client Service / Business. - Liaison between technology and product management - Develop, deliver or assist in scheduling System or Process Training where appropriate - Assist with promoting the business strategies defined by management - Perform duties within the ethical and compliance guidelines of the firm **Qualifications**: - Previous relevant experience preferred - Ability to Manage and Deliver Multiple Concurrent Projects - Flexibility to adjust and deliver against changing priorities - Technology background preferred. Agile methodology Knowledge desired. - Excellent Written, Verbal and Interpersonal Skills - Ethical Standards and Integrity - Industry and Product Knowledge is preferred - Teamwork - Strong PC Skills and ability to learn and analyze impact of new systems - Knowledge of testing methods is a plus. **Education**: - Fluent in English / Spanish is a plus. - formed. Other job-related duties may be assigned as required. - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Operations - Core - **Job Family**: Operations Project Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting