Job Description "> - Manage and grow a portfolio of key clients across Mexico and Colombia. - Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet. - Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups. - Coordinate with credit, risk, and customer success to support complex client needs or escalations. - Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams. - Manage account performance: track client activity, expansion potential, and risks to revenue. - Ensure high levels of product adoption and client satisfaction, driving NRR growth. - Maintain a deep understanding of product updates to deliver tailored recommendations. - Regularly report on account status and performance to regional leadership. - Contribute to quarterly business reviews and expansion planning with clients. - Support collections and payment conversations where needed, in collaboration with the finance team. "> Requirements: "> - Bachelor's or Master's degree in Business, Marketing, Finance, Hospitality, or related field. - 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services). - Proven track record of expanding accounts via cross-sell and upsell strategies. - Experience on fintech and saas platforms selling - Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments. - Excellent communication and negotiation skills, with the ability to influence C-level stakeholders. - Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools. - Fluent in Spanish; Upper-Intermediate to Advanced English required. "> Benefits: "> - This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). "> Additional Information: "> - Location: This role is based out of Bogotá, Colombia - Employment type: Full-time - Job function: Sales and Business Development