We are dedicated to investing in our employees and helping them advance their careers. The Payroll Analyst role involves supporting daily payroll functions, including assisting with bi-weekly payroll processing, managing employee inquiries, preparing ROEs and tax forms, and handling various projects. Key Responsibilities: - Champion a customer-centric culture to deepen relationships and leverage broader systems and knowledge. - Support daily payroll activities, including processing biweekly payroll, preparing ROEs and tax forms using SAP Payroll System. - Assist with payroll-related investigations escalated through the HR Service system. - Support year-end payroll activities such as T4's, RL1's, reconciliations, and filings on an as-needed basis. - Lead claims processing through report execution, audits, and employee communication. - Assist with year-end activities, including auditing tax slips and collaborating with HR to ensure successful year-end closing. - Ensure all payroll data processing complies with regulatory requirements and Bank policies. - Understand and consider the Bank's risk appetite and culture in daily activities and decisions. - Deliver quality customer service, maintain employee satisfaction, and meet SLAs and commitments. Detailed Requirements: - Support Canadian payroll activities and processes. - Maintain payroll data integrity. - System support: WorkForce Software, SAP, EC. - Responsible for meeting established SLAs. - Handle a significant volume of transactions. - Ensure business continuity, covering 5 days/week in the assigned schedule. Qualifications: - Strong verbal and written communication skills in English and Spanish. - 1-2 years of experience in similar roles (desired). - Degree or undergraduate qualification in Business Administration, Human Resources, or related fields. - Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). - Excellent interpersonal skills, ability to handle confidential matters discreetly. - Effective communication skills for managing calls and meetings, and producing accurate documents and minutes. - Results-oriented, self-motivated, highly organized, capable of multitasking under deadlines. - Customer-focused with strong negotiation skills across all levels of staff. This role is based in Bogota, Colombia, and offers a competitive benefits package and an inclusive work environment that values diversity.