Schedule : Daily shift from 4:00 p.m. EST to 12:00 a.m. or 2:00 a.m. EST (8 to 10 hours, depending on coverage) Compensation : Competitive hourly rate (to be discussed based on experience) Languages : Excellent spoken and written English is required. Spanish proficiency is a strong plus. Bilingual or multilingual candidates are highly encouraged to apply. Job Summary : TAC Research is seeking an IT Support Associate to remotely handle inbound client support requests (L1 Support). The associate will provide first-line support for recurring technical issues across industries. The role involves quick response to user tickets, diagnosing basic IT problems, and escalating more complex issues as needed. Required Technical Skills : Familiarity with Microsoft tools, Office365, and general Windows troubleshooting. Comfort working in Google Workspace environments. Strong internet connectivity. Additional Info : Candidates must be reliable, responsive, and comfortable working independently. Support coverage includes responding to tickets, troubleshooting system access issues, assisting with software problems, and escalating as appropriate. Seniority level - Entry level Employment type - Contract Job function - Information Technology Industries - IT Services and IT Consulting Referrals increase your chances of interviewing at TAC Research by 2x. Get notified about new Information Technology Associate jobs in Colombia . #J-18808-Ljbffr Required Skill Profession Soporte Técnico Y Administración