**Key Responsibilities** - Build strong customer relationships by delivering excellent customer service - Answers call in a timely manner and with professionalism - Establishes empathy when responding to customer inquiries - Takes ownership of the customer experience & adapts service approach to meet customers’ unique needs - Provides appropriate and timely resolutions - Strengthens customer commitment by delivering positive outcomes - Uses active listening skills to minimize customer’s need to repeat information and listens for cues to tailor the interaction and better serve the customer - Builds customer confidence through creative problem-solving - Uses different tools and systems to provide the best suitable solution to the customer’s needs - Negotiates win-win resolutions since the first contact - Applies available resources to satisfy customer needs **Skills Requirements** - High school diploma - At least 17 years old - No experience required - Excellent computer and typing skills - Excellent verbal and written communications skills in English (conversational skills) - Basic math and reading skills, intermedium grammar skills, and attention to details - Multitasking skills **Pay & Benefits** - 1,700 - 2,000 COP base salary/month - 150,000 performance bonus - 117,172 transportation bonus - Long term contract - Privilege location (Cacique mall) - Discounts in restaurants - Clothing line **Location**: - Torre Empresarial Cacique, Transversal Oriental #102 #90, La Victoria, Floridablanca, Bucaramanga, Santander, Colombia **How to apply?** **Salary**: $1,700 - $2,000 per month Ability to commute/relocate: - Bucaramanga, Santander: Reliably commute or planning to relocate before starting work (required)