About Us Apriorit is a software engineering company established in 2002 with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, and Artificial Intelligence. We work with high-profile clients, including several Fortune 500 companies, setting high standards of software development, communication, and effective teamwork. We have headquarters in the US, offices in Poland and Cyprus, and three R&D; offices in Eastern Europe. Our team consists of over 400 specialists who help tech companies worldwide turn challenging ideas into secure and viable products. Job Description As a Support Engineer with some DevOps responsibilities, you will contribute to our innovative projects and ensure seamless deployment and operations of systems on the client's product. This opportunity allows you to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution. Key Responsibilities: - Act as a point of contact for Tier 1 engineers providing guidance and supervision for technical choices and problem-solving efforts. - Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization. - Developing technical runbooks for common issues/tasks. - Manage and oversee a hybrid data center and cloud infrastructure designed for high availability, including server hardware, Linux and Windows OS, Kubernetes, AWS services, file services, backup solutions, and virtualization. - Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services. - Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform. - Maintaining system configurations to uphold their integrity as per defined standards. - Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions. - Handle the team's ticket queue within a 24/5 support operation by prioritizing and promptly resolving various requests and incidents during your assigned shift. Escalate more complex issues to the Engineering and Development teams when necessary. - Apply effective project management practices for requirement definition, implementation, and documentation. - Assist in transitioning from Windows to Linux infrastructure. - Create and update comprehensive documentation. - Contribute to infrastructure-related projects. Skills and Experience We Need: - At least 4 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting. - Windows Active Directory services administration. - Understanding of main principles of fault-tolerant network solutions. - Python/Bash/Powershell scripting. - Kubernetes knowledge. - Ansible knowledge. - English level – upper-intermediate+, conversations with client. Perks and Benefits: - Onboarding: Made for quick and effective adaptation to the company. - Remote work (from Monday to Friday). - Full-time working day. - 20 working days of paid annual leave. - Paid sick leaves. - We provide the necessary equipment - a laptop, monitor, additional accessories. - Attractive salary adapted to your experience. - Career advancement and professional growth. - Equal opportunity policies/fair working practices. - Personalized learning approach (mentoring, internal courses, knowledge sharing). - Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs. - High-profile customers. - Free corporate English lessons. Note: Reliable home internet connection is a must. Drug test and criminal background check are required. If you are interested in this position, please send us your detailed CV in English only. *[Abastecedor]: Abastecedor