Job Description - Housekeeping Attendant (HOT0BM49) Job Number: HOT0BM49 Work Location: Hilton Bogota, Carrera 7 No. 72-41, Bogota Overview A Housekeeping Attendant supports all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks to team members to ensure efficient service and an exceptional guest experience. Key Responsibilities Maintain high standards in Housekeeping and Laundry according to hotel brand standards. Monitor and evaluate team performance, providing training and fostering teamwork. Deliver excellent guest service. Assist in room availability management and coordinate with Floor Housekeeping Supervision. Manage departmental controls, including employee scheduling, key control, and linen management. Check guest information in CRM to meet preferences and requests timely. Arrange flowers and special linen embroidery for occasions. Manage Lost and Found items and donations monthly. Oversee uniform cleanliness and repairs. Coordinate document and personnel movement within the department, and manage laundry linen releases. Process daily guest laundry requests. Perform monthly laundry expense reporting. Replace Laundry Attendants during absences. Candidate Profile Ideal candidates should demonstrate: Planning and organizational skills. Effective communication skills. Previous laundry experience. Interpersonal skills. Intermediate proficiency in Microsoft Office. Customer service commitment. High standards of cleanliness. Additional advantageous qualities include teamwork, attention to detail, and a positive attitude. Working at Hilton Hilton is a leading global hospitality company known for its quality accommodations and exceptional service. We are committed to creating remarkable guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to our success and guest satisfaction. #J-18808-Ljbffr