Job Description: "> "> - The Customer Success Engineer will be responsible for troubleshooting issues over the phone, training new field and administrative users, and consulting best practices. "> "> Key Responsibilities: "> "> - Technical support for customers "> - Training and development of customer success strategies "> - Maintaining relationships with customers "> - Providing feedback to product and development teams "> - Participating in quality assurance testing "> "> Requirements: "> "> - Bachelor's degree from an accredited university "> - At least 3 years of experience in the oil and gas industry "> - Experience working with software products "> - Advanced Excel skills "> - Excellent communication and interpersonal skills "> - Problem-solving skills "> - Time management and organizational skills "> "> Preferred Skills: "> "> - Basic database knowledge "> "> Additional Details: "> "> - Criminal background check "> - Education verification "> - Employment verification "> - Driver's license verification "> - Passport/ID validation "> "> About the Role: "> "> - This is a full-time position "> - The role will be based in Bogota, Colombia "> - The successful candidate will be required to undergo an onboarding medical examination "> "> About Us: "> "> - We are a rapidly growing company "> - We are committed to fostering a culture of belonging "> - We value diversity and inclusion "> - We strive to create a work environment that is inclusive and respectful "> "> Benefits: "> "> - A competitive salary "> - Opportunities for professional growth and development "> - A dynamic and supportive work environment "> "> Seniority level ">"> - Seniority level Mid-Senior level "> "> Employment type ">"> - Employment type Full-time "> "> Job function ">"> - Job function Management and Manufacturing "> "> CustomerSuccessEngineer