Job summary The Roundtable on Sustainable Palm Oil is a global partnership to make palm oil sustainable. This position will assist in managing RSPO's Helpdesk operations for the prisma platform. Responsibilities - Support the Helpdesk Manager in the supervision and coordination of frontline Senior Executive based in LaTAM. - Act as second-level escalation point for more technical or policy-based queries that cannot be resolved at first contact at LaTAM & NA region. - Oversee quality assurance processes, including ticket reviews, feedback audits, and SLA adherence reporting. - Coordinate onboarding, documentation, and training for new Helpdesk staff or contractors, including maintenance of SOPs and workflows. - Liaise regularly with internal departments (Business Process Owners) for standardised interpretation of certification, traceability, and trade-related rules. - Assist in generating weekly or monthly Helpdesk reports to management highlighting key trends, issues, or user pain points. Qualifications - Any Degree qualified Experience - More than 5 years in helpdesk or IT support, including 2 years in a supervisory role. Skills - Team leadership and performance management - Global helpdesk coordination - Communication and stakeholder management - Technical troubleshooting and system navigation - Multilingual support strategy - Knowledge base and SOP development - Data analysis and reporting Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora