This is a remote position. Full-time (40 hours a week) Mon - Fri 9am - 6pm (includes 1hr unpaid break) EST Job Description This is a dynamic hybrid role perfect for someone who thrives in a fast-paced startup environment and enjoys variety in their daily work. You’ll serve as the vital first point of contact for customers seeking window replacement services, managing the entire customer journey from initial inquiry to appointment scheduling. Beyond customer service, you’ll function as an administrative backbone for the sales team, ensuring smooth operations and proper lead management. This remote position offers the flexibility of working from home while being an integral part of a growing business where your contributions directly impact company success. As the company expands its marketing efforts and customer base grows, you’ll have opportunities for professional development and increased responsibilities. Responsibilities Answer incoming phone calls from homeowners interested in window replacement and impact window services Handle outbound follow-up calls on website form submissions and marketing leads to maximize conversion opportunities Professionally collect customer information and accurately input all data into the company’s CRM system Schedule appointments for sales representatives to visit customers’ homes for quotes and consultations Efficiently assign leads to available sales team members based on their schedules and availability Coordinate automated text message confirmations and follow-up communications to enhance customer experience Proactively follow up with sales representatives after customer appointments to gather outcome information Ensure all customer interactions, appointment results, and sales activities are properly documented in the system Support sales team productivity by reminding representatives to complete their CRM entries and lead dispositions Take on various administrative tasks during slower call periods to support overall business operations Assist with general business support activities and special projects as the company grows Requirements Excellent verbal communication skills in English with professional phone presence Spanish bilingual capabilities strongly preferred to serve diverse customer base Previous customer service experience, particularly in phone-based roles within service industries Familiarity with CRM systems and accurate data entry skills Background in appointment setting and sales support activities preferred Strong organizational abilities and proven multitasking skills in fast-paced environments Professional demeanor with customer service orientation and problem-solving mindset Ability to work independently with minimal supervision while maintaining productivity Comfortable learning new technology platforms and software systems quickly Reliable home office setup with stable internet connection for remote work Availability to work full-time hours during standard business operations Enthusiasm for joining a startup environment and contributing to company growth