LOCK DESK COORDINATOR | XJC789

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Lead the Numbers Behind Every Successful Home Loan Be part of shaping smarter home loans, refining pricing strategies, and supporting lending decisions across borders. This is your chance to influence the future of homeownership worldwide while advancing your career where numbers meet impact. Job Description As a Loan Pricing Analyst, you will manage rate locks, ensure accurate pricing for loan officers, commit loans to investors, and maintain timely communication across teams. Your role supports profitability, operational efficiency, and service excellence in driving successful mortgage lending operations. Job Overview Employment type: Indefinite term type contract Shift: Monday to Friday (Flexi), 08:00 AM - 05:00 PM PST Work setup: Work from home / Remote Your Daily Tasks - Monitor and manage the Secondary Inbox to ensure timely responses. - Confirm, extend, and revise rate locks as requested. - Commit best-effort loans to investors. - Provide Loan Officers with accurate pricing, including “off-sheet” pricing when needed. - Maintain knowledge of Secondary Marketing policies and procedures to support Loan Officers and processors. - Calculate target margins to ensure profitability. - Communicate proactively with management regarding challenges and opportunities. - Deliver excellent customer service to both internal and external stakeholders. - Collaborate with associates across departments and provide backup support when needed. - Perform other duties as assigned. Requirements The Qualifications We Seek - High School diploma or GED required. - Previous experience in mortgage, financial services, or loan operations preferred. - Strong organizational and multitasking skills. - Ability to work accurately under tight deadlines. - Strong communication and customer service skills. - Proficiency with Microsoft Office Suite (Excel, Outlook, Word). - Ability to exercise good judgment, integrity, and professionalism. Preferred Background - Proficient in English at a professional level or higher - Familiarity with confirming, extending, or revising rate locks (or similar financial agreements) - Ability to provide pricing or rate information to internal teams with confidence - Clear communication skills when working with Loan Officers, processors, and internal associates - Strong numerical accuracy and ability to calculate margins effectively Benefits Exciting Perks Await! - 5 days work week - Work from home arrangement - Indefinite term type contract - 20 vacation days in total (5 extra leaves convertible to cash) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, Evergreen Moneysource Mortgage Company, is a U.S.-based leader in residential mortgage financing. Operating in multiple states, they specialize in purchase loans, refinancing, construction, and renovation. Known for personalized service, innovative digital tools, and a strong record of on-time closings, Evergreen Home Loans has built a reputation as a top employer in financial services. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra

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