About Four Seasons: We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our purpose is to create lasting impressions by genuinely connecting with people and the world around us. About the location: The hotel is located on Colombia's Caribbean coast in Cartagena, within historic buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with its timeless style and legendary service. About the Role: This role provides personalized assistance to guests, helping with restaurant reservations, event tickets, and local recommendations. Coordinate special services such as transportation, tours, and activities, and handle unique or special requests for celebrations. Responsibilities: 1. Manage pre-arrival communication and travel planning with incoming guests. 2. Ensure the guest experience is seamless once reservations are confirmed. 3. Anticipate guest needs by recommending, booking, and confirming transportation, activities, and dining options in advance. 4. Coordinate and plan personalized details based on special occasions, preferences, and requests shared before arrival. 5. Gather and record relevant information promptly to enable all departments to execute their tasks effectively. 6. Handle all guest interactions with the highest level of hospitality and professionalism, attending to special requests, resolving complaints, and assisting with inquiries related to hotel services, staff, events, directions, etc. Requirements: - At least 6 months of experience in providing personalized tourism experiences and handling guest complaints. - Knowledge of local services, attractions, and culture. - Ability to stand and walk continuously throughout the shift. - English proficiency at B2 level; knowledge of a third language is desirable. Schedule: Full-time