Senior, Business Analyst - SZ , Remote: Colombia - Costa Rica, Full Time, Delivery Transformation Join to apply for the Senior, Business Analyst - SZ , Remote: Colombia - Costa Rica, Full Time, Delivery Transformation role at Gorilla Logic Senior, Business Analyst - SZ , Remote: Colombia - Costa Rica, Full Time, Delivery Transformation 18 hours ago Be among the first 25 applicants Join to apply for the Senior, Business Analyst - SZ , Remote: Colombia - Costa Rica, Full Time, Delivery Transformation role at Gorilla Logic Get AI-powered advice on this job and more exclusive features. Business Analyst Gorilla Logic is looking for a Business Analyst to support our client's team. We are looking for a technical or consulting BA with experience in a collaborative, Agile environment focused on iterative product development. Responsibilities Collaborate with cross-functional teams and stakeholders to gather and analyze detailed requirements, ensuring alignment on product needs and goals Collaborate with Product Managers to understand business requirements and break them down into epics and user stories Own the definition and refinement process, ensure user stories are well-documented, acceptance criteria are clear, and prioritized for delivery Support product backlog management by helping prioritize tasks, identifying areas where AI/BI tools can streamline backlog grooming, and ensuring a steady flow of ready-to-develop items Participate actively in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives, removing blockers and contributing insights that ensure the team remains aligned and focused Engage with carrier account teams to obtain, analyze, and interpret API documentation and implementation guides and user acceptance testing . Perform API mapping and identify key diff erences between current and new integrations (state or carrier-level). Collaborate with the Product Storyteller to identify opportunities for user feedback, using data insights to uncover trends and inform product direction Provide data-informed support for troubleshooting issues, using AI-driven insights to resolve challenges efficiently and enhance user satisfaction Assist with competitive research by using AI tools to streamline data collection and analysis, keeping the product up-to-date with market trends Act as a collaborative resource for Technical Support Specialists to deliver high-touch resolutions that align with user needs and expectations Off er support to the Product Owner and Product Managers, assisting with various tasks to drive project success and ensure high-quality outcomes Explore and implement creative strategies to boost customer engagement, such as gamifi cation elements, enhanced onboarding experiences, and other user-centered features that add value and improve product adoption Performs other duties as requested by management Technical Requirements 6+ years of experience as a Business Analyst or in a similar role. Strong ability to communicate and understand the technical mindset of engineers. Proficient in gathering, documenting, and mapping out processes. Excellent skills for process and procedure development. Bachelor's degree in a relevant field or equivalent experience, with proven experience and knowledge of Agile principles and processes 3+ years of experience in a technical or consulting role, ideally in a collaborative, Agile environment focused on iterative product development Hands-on experience with AI and BI tools (such as PowerBI) for data analysis and simple visualizations that drive data-informed decision-making Experience with SQL, APIs, and Web frameworks is strongly desired, with the ability to leverage these skills to support technical requirements and development processes Strong analytical skills with the ability to translate business needs into actionable product requirements that drive user value Demonstrated ability to manage and prioritize stakeholder requests, feedback, and conflicting requirements, ensuring alignment with product goals and strategic priorities Proficiency with documentation tools and standards, including experience using Confluence, Azure DevOps, or similar platforms to document user stories, requirements, and track project progress Strong written and verbal communication skills, with an ability to collaborate effectively and convey complex ideas clearly across cross-functional teams Familiarity with product analytics and data-driven decision-making, with a proactive approach to integrating user feedback into product development Effective prioritization and project management skills, capable of managing multiple initiatives in a fast-paced, Agile environment focused on continuous improvement Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Software Development Referrals increase your chances of interviewing at Gorilla Logic by 2x Get notified about new Senior Business Analyst jobs in Colombia . 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