Title: Specialist - AFR Location: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. Key Responsibilities: · Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. · Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. · Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. · Give support on track & trace activities and performance reporting for Shipment Management Service Line. · Add value to our customers through continuous improvement initiatives. · Cross-training within the team Skills / Requirements: Students/professionals in industrial engineering, international business, or related fields. · Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. · Good communication in English B2 (verbal and written). · Customer service and communication skills. · Teamwork and autonomy · Employees who have been in the organization for 12 months or in their current role · Employees that are not in transition projects