Job Description As a Bilingual Customer Service Representative, you’ll be at the forefront of helping customers navigate their credit journey. You’ll handle inbound and outbound calls, providing expert guidance on our credit monitoring and restoration software. This role offers a unique opportunity to blend your language skills with financial knowledge, making a tangible impact on people’s lives. You’ll work in a fast-paced, remote environment that values flexibility, performance, and continuous learning. If you’re passionate about customer service and eager to grow in the fintech sector, this position offers exciting potential for career advancement. Hourly Rate: The equivalent of US$ 4.5 per hour in the applicant’s local currency Number of Paid Hours Per Week: 40h per week. Schedule: 10:30 to 7 pm CT includes 1 hr unpaid break Work Arrangement: Work from home Contract: Independent Contractor Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. Responsibilities Engage with customers in both English and Spanish, addressing inquiries about credit monitoring and restoration services Provide clear, accurate information on software features and benefits, enhancing the customer experience Execute outbound calls following specific procedures to ensure consistent, high-quality interactions Maintain detailed, up-to-date customer records and interaction logs Achieve and exceed performance metrics, contributing to overall team success Participate in ongoing training to stay current on products, services, and industry trends Collaborate with team members to share best practices and improve customer service processes Identify and escalate complex issues to appropriate channels for resolution Assist in troubleshooting basic technical issues related to the software Requirements Fluency in English and Spanish, with excellent verbal and written communication skills in both languages Previous customer service experience, preferably in finance, technology, or related fields Strong problem-solving abilities and a talent for de-escalating challenging situations Proficiency in CRM systems and ability to quickly learn new software applications Reliable high-speed internet connection and a quiet, professional home office setup Excellent time management skills and ability to work independently in a remote environment Independent Contractor Perks - Permanent Work from Home - Immediate Hiring - Steady freelance job Reminder Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED. - Educación mínima: Universidad / Carrera técnica - Idiomas: Inglés