At Four Seasons Hotel Bogotá, we are seeking a Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Front Desk Receptionist will supervise a given shift within the Front Desk, directing staff that performs various duties including welcoming and registering hotel guests, explaining accommodations, and establishing credit or method of payment. They will also respond to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. - Assist in guest concern escalations, providing conflict resolution with a focus on empathy and understanding - Ensure that staff are highly trained, motivated, and supervised - Assist in managing the Front Desk team, ensuring guests have a smooth and pleasant experience throughout their stay - Ensure rooms are cleaned to Four Seasons Lead with Care standards, managing labor and expense budgets, as well as assisting in the Front Office - Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment - Check guests out of the hotel, preparing and explaining billing - Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction The ideal candidate will have previous front desk or front office experience, preferably in a luxury environment. They must be able to work rotating shifts, have strong communication skills, and be able to adapt to constant change within the hotel. We offer a dynamic employee culture where you can be your true self, inclusive and diverse employee engagement events, exclusive discount and travel programs, and comprehensive learning and development programs to help you master your craft.