We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you. **What you will do**: - Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internally - Research, debug and solve client's issues - Work closely with Support, Product and Engineering teams to improve and grow the product offering - Serve as an advocate for customers with the product organization - Become an expert in mobile marketing and Singular's product offering - Play a significant role in the growth and development of our customer support competency **Who you are**: - Fluent English (verbal and written) - a must - Ability to write short technical explanations in English - a must - Service-oriented person - Ability to self-manage time and prioritize tasks accordingly - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness - Aptitude to multitask with a high volume of tasks - Responsible, independent and autodidact - Team player with solid communication and presentation skills **What you will need**: - 3-5 years of experience in Technical Support or QA - Previous experience in a B2B SaaS company - an advantage - B.E / BCA / MCA required in a relevant technical field - Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.