So what does a Bilingual Technical support really do? You will be doing a triage role, resolving tickets. Problems with the system are investigated at this level. Level 2 support determines if it is a bug or not; If it is a bug you have to send it to level 3 support (engineers) if it is not a bug, you must return the case to level 1 (CS). **Requirements**: - We are looking for someone with previous experience in tech support accounts - Experience using tickets tracking system - Tech inclination / Tech oriented - Detailed oriented; capable of identifying if it is a user problem or a system error. - Good problem-solving and critical thinking skills, focus on issue resolution and customer satisfaction. - Resourceful, multitasking, and high attention to detail. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure - then this opportunity is for you. About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer