About This Opportunity We're seeking an individual to join our team as a trusted account manager for strategic accounts. The Experience Manager delivers guidance to customers and partners alongside Solution Architects, managing involvement to ensure projects can succeed and bring value. The ideal candidate has a technical background in project implementations, leveraging experience to help customers use the product successfully and foster alignment between implementation teams and us. They thrive in being the sole representative for customers within our organization, collaborating with various internal departments to deliver for our customers. Supporting customers and partners is critical to making projects successful, leading to happy customers that grow and expand with us. Key Responsibilities Help accounts achieve business outcomes through technical delivery and account management. Technical Delivery Management Clients and partners will be coached to overcome usage and development issues related to our projects. Solutions will be implemented following best practices throughout the project lifecycle. Proactive engagement with recommendations when new features, solutions, or opportunities arise to improve projects will be provided. Timely delivery will be ensured through prioritization, coordination, and communication. Facilitation of communication and collaboration between partner, customer, and our team will be required. Messaging from other departments will be reviewed to uphold the highest standard of service. Feedback to improve internal processes and products will be provided. Account Management Solution Architects in our CX department will be supported to make projects successful. Relationship and project health will be monitored. Account plans will be developed to strategize for future growth with the account. These plans will be shared internally and externally to build alignment. Opportunities to drive more value for the account will be identified. Onboardings, workshops, enablement sessions, and business review meetings will be planned and delivered. Time, expectations, and emotions within meetings will be managed to streamline productivity. Support will be given to customer-initiatives coming from Product, Marketing, Sales, and other departments. Requirements A native or similar level in Japanese, with conversational~business level English for internal communication is required. Direct sales engineering, technical pre-sales, or customer-facing experience with either a recognized software company or major consulting/SI firm is necessary. Working knowledge of developing with Java, JavaScript, JSON, major databases, and related development frameworks in the enterprise software stack or digital experience platforms is also required. Project management experience and the ability to foster strong executive-level stakeholder relationships are essential. Experienced individuals in facilitating collaboration with customers during high-stress situations will be considered. Strong technical and business expertise in our products, project scoping, features & capabilities, and all related consultation and development practices are preferred.