About the Role We are seeking a highly skilled and motivated Technical Support Engineer to join our Operational Excellence Team. The successful candidate will play a crucial role in supporting seamless experiences for our partners using our products and services. This includes troubleshooting technical issues, finding resolutions for partner requests, and leveraging their knowledge to help them overcome technical struggles while expanding to new platforms. Key Responsibilities: - Troubleshoot technical issues and find creative solutions that meet partner requirements - Review partner queries and streamline their needs - Meet important SLAs like response time and lead time for issue resolutions About Us We are a B2B SaaS company driving growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. As a member of our team, you will have the opportunity to contribute to building innovative products by advocating for partners and sharing feedback with the Product team. We value collaboration and open communication, and we encourage our employees to share their ideas and suggestions on how to improve processes and product offerings. What We Offer We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. We offer an international, diverse, and inclusive environment, as well as access to a limitless network globally. You will also have opportunities for career development and professional growth through training sessions, workshops, and relocation opportunities. In addition, we provide hard and soft skills training, access to 16,000+ online courses on LinkedIn Learning, and a space to share your skills through training sessions and workshops. We believe in work-life balance and do not have a dress code policy.