Job Title: Technical Support Professional We are a dynamic organization that provides innovative solutions to the restaurant industry. Our mission is to deliver exceptional customer experiences through our cutting-edge technology platform. The Tier 2 Technical Support Team plays a vital role in ensuring seamless operations by handling technical escalations and advanced inquiries. This team handles complex issues that require in-depth technical expertise and collaboration with other teams. - Handling incoming tier-2 escalations and providing solution-oriented responses. - Monitoring system health to respond promptly to any failures or disruptions. - Providing assistance to other teams, such as Customer Success and Sales, and escalating issues to R&D; when necessary. Effective communication is crucial for success in this role. You will work closely with cross-functional teams to resolve complex issues and provide excellent customer service. This position requires a flexible schedule, including weekends, with one hour paid lunch. Available shifts include: • Shift #1: 12 PM - 9 PM ARG (1 open position) • Shift #2: 4 PM - 1 AM ARG (1 open position) To excel in this role, you should possess strong problem-solving skills, experience in a technical role, and the ability to understand and solve technical issues with minimal guidance. Proficiency in MongoDB, Loggly, Jira, and/or Slack is highly desirable. You should also be patient, understanding, and detail-oriented with excellent communication skills. <_> - Strong and competitive compensation package - Flexible work environment - 10 paid personal/vacation days - 5 paid sick days - Monthly wellness stipend - Quarterly team dinners and events Our organization values diversity and inclusion, and we welcome applications from candidates of all backgrounds and perspectives. We are committed to creating an inclusive workplace where everyone feels valued and respected.