Join Our Team as a Logistic Dispatcher! We are seeking a professional and reliable Dispatcher to serve as the primary point of contact for both emergency and non-emergency calls. In this role, you'll manage call logs, monitor routes, facilitate messages, support drivers, and coordinate field units. About Us: We're a prominent player in the logistics industry, operating as one of the leading multi-million-dollar businesses in the USA. With three leading logistics hubs in San Francisco and servicing Amazon, we are at the forefront of innovation and excellence in our field. Our main focus lies in providing exceptional logistics services, with a specialization in parcel delivery to residential and commercial locations. Position Details: - Job Type: Freelance Full-time (Onsite) - Schedule: 5 days’ work week (between 2:30 pm-12:00 AM ) with flexibility for schedule changes based on business needs. - Location: Cll 7 # 39 - 215 Edificio Gran Ahorrar , El Poblado , Medellin - Compensation: 2.500.000 COP + Commission up to 500.000 COP - Transportation Benefit: 20.000 per day. Responsibilities: - Respond promptly to emergency and non-emergency calls, documenting crucial information accurately. - Coordinate with various departments and field units to address issues and ensure efficient resolution. - Monitor driver rosters, track deliveries, and maintain communication with drivers to optimize routes. - Prioritize and organize calls based on urgency, ensuring timely response and resolution. - Update and maintain detailed call logs and records for reference and analysis. Requirements: - Strong English communication skills. (B2 or C1 preferred). - Bilingual Speaker - Has experience in customer service, operations, back office, or logistics. - Understanding logistics and critical thinking skills. - Proficiency in MS Office. - Intermediate to Advanced Excel Skills - Ability to thrive in a high-pressure environment. - Previous experience as a dispatcher is preferred. - Exceptional multitasking and problem-solving abilities. Benefits: - Eligibility for monthly bonus after 4 months - Paid training and a vibrant office located in El Poblado. - Night shift transportation benefit. - Private Parking Space - Opportunity to work in a dynamic and friendly environment. - Career growth potential within a rapidly expanding organization. Join our team and embark on a rewarding career journey with opportunities for growth and development. Apply now and become an integral part of our logistics success story! Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Do you have more than 12 months work experience on a BPO company?