Talking daily with internal customers, to get needs, objectives, understand the reason for each demand and write the user stories. - Organize demands in a logical and practical way, prioritizing and confirming them with customers, define a roadmap for each product. - Ensure that the tasks requested to the development team are aligned with the customer's needs. - Collaborate with the development team during the design, development and testing of the solution. - Presenting new features to users in order to make sure they are clear about its usage/gain. - Help development team to understand customer needs and define better approaches together. - Review, present and answer questions from customers about the deliverables. - Be proactive to search for gaps and problems before they occur. - Map and create AS-IS/TO-BE processes. **Vacancy Prerequisites (Technical and Behavioral)**: - Advanced English. - Logical thinking. - Enjoy talking to people. - Good communication (giving information clearly and being able to communicate with confused people). - Good problem solving (moderating discussions and proposing solutions). - Be organized. - Have good empathy (ability to understand the other person's position and feelings). - Experience in Process mapping (BPMN in Bizagi/Blueworks or another tool). - Experience from 02 years with software development. **Desirable**: - Experience as Product Owner or business analyst in agile teams, defining user journeys and User Stories. - Portuguese intermediary. - Experience from 02 years with software development teams. - Knowledge in enterprise web portals (UX, UI), process automation, data integration methods (Middlelware, API). **Your Day-to-Day**: You will work with local teams from countries in Latin America where the company has offices and with external development teams in Brazil, USA and China. The main function will be to map and define processes with users, manage backlogs of problems and improvements with the development team, test and validate user stories, and train users on new features. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.