As a skilled Ocean Freight Forwarder, you will play a pivotal role in the seamless management of shipments within your assigned country. Your proactive approach to customer engagement will serve as a bridge between customers and our network, enhancing their experience. Key Responsibilities: 1. Respond consistently and confidently to customer inquiries regarding shipment status and tracking, documentation requirements, transit time, and prices through phone calls and emails. 2. Maintain in-depth knowledge of ocean operations covering shipment creation, tracking, and delivery at destination. 3. Enhance the service experience by demonstrating professionalism and empathy when dealing with varying customer needs and demands. 4. Effectively communicate with colleagues within our network, emphasizing the importance of timely responses on behalf of the customer. 5. Meet all commitments to customers in terms of follow-up and ongoing communication. 6. Collaborate with operations teams for booking, scheduling, and pre-alerts, validating and sharing details with customers. 7. Coordinate and resolve exceptions with operations teams, providing proactive updates to customers. 8. Handle customer requests for quotations, forwarding them to the Quotations team for processing and passing leads to Sales. 9. Record and address customer complaints or assign tasks to other functions as needed. 10. Develop expertise in freight forwarding terminology, particularly Incoterms, enabling you to offer tailored solutions to end customers. Required Skills and Qualifications: - Professionals in industrial engineering, international business, or related fields. - Minimum 1 year experience in Freight Forwarding. - Excellent verbal and written communication skills & business acumen in English, Portuguese, and Spanish. - Strong customer service and communication skills. - Ability to work both in a team and independently. What We Offer: A dynamic and supportive work environment that fosters growth and development. Join Our Team: Apply now and take the first step towards an exciting career opportunity!