**Responsibilities**: - Exemplifies Citi’s core values and Leadership standards. Executes to the highest ethical standards. - Responsible for completing internal and external project related activities to ensure a timely and smooth client implementation process. Identifies areas of process improvement and recommends solutions. - Brings deep experience in process. - Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics and finds optimization opportunities. - Performs other duties as assigned - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. - Be the first point of contact for clients and internal areas in the projects related to Commercial Cards. **Qualifications**: - 4-6 years of experience - Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills **Education**: - Bachelors/University degree, Master’s degree preferred**Job Family Group**: Customer Service - **Job Family**: Institutional Client Onboarding - **Time Type**: Full time - **Most Relevant Skills** Please see the requirements listed above. - **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter.- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._