At the forefront of innovative logistics solutions, we're seeking a skilled UX Researcher/Product Designer to spearhead user-centered design processes. This role offers an exceptional opportunity for someone passionate about understanding users, solving complex problems, and crafting intuitive interfaces in a fast-paced environment. The Opportunity As a hybrid UX Researcher/Product Designer, you will be responsible for leading UX discovery efforts across various product lines. Your expertise will help drive usability improvements through research-driven insights, iterative collaboration with engineers and product managers, and contributions to our evolving design system. Key Responsibilities: - Conduct comprehensive user research to uncover valuable insights, utilizing methodologies such as interviews, surveys, and usability testing - Translate research findings into actionable journey maps, wireframes, and high-fidelity prototypes that inform design decisions - Collaborate closely with cross-functional teams to drive quick iteration and validate ideas early in the development cycle - Lead UX discovery initiatives for new features in areas like field operations, remote operations, media platforms, and mobile applications - Develop and maintain our design system to ensure consistency and clarity across products - Establish and track usability key performance indicators (KPIs) to support continuous product improvement Requirements: - A minimum of 3 years' experience in UX design and/or UX research - Ability to lead end-to-end user-centered design processes - Strong portfolio showcasing mobile and/or web designs with clear decision-making rationales - Proficiency in tools like Figma, Miro, Maze, or similar - Excellent communication skills to effectively frame problems and explain design thinking principles - Experience working with agile teams and in startup environments is highly valued - Valid US visa Nice to Have: - Experience working with analytics tools like Hotjar, Mixpanel, Google Analytics, or Posthog - Bilingual proficiency in Spanish and English Skills & Qualifications: - UX Design and Research Expertise: Proven track record of driving user-centered design processes and delivering impactful UX solutions - Design System Development: Experience developing and maintaining design systems to promote consistency and scalability - Agile Methodologies: Familiarity with Agile frameworks and techniques for rapid iteration and collaboration - Analytics & Data Analysis: Strong foundation in data analysis and ability to derive actionable insights from data Grow with Us: We offer a dynamic and supportive work environment that fosters growth, innovation, and creativity. Join us in shaping the future of logistics and delivery solutions. Logistics Solutions Specialist