Job Title: Operations Manager We are seeking a highly skilled Operations Manager to drive excellence in our team's operational metrics and optimize workflows. You will be responsible for tracking team capacity, managing shifting workloads, and maintaining strong relationships with each team member to ensure alignment, proper resourcing, and smooth operations. Additionally, you will lead process improvements to enhance the student experience and enable informed, data-driven decisions. This role is perfect for someone who is results-oriented, thrives in a dynamic environment, and isn't afraid to roll up their sleeves to test and scale what works. Key Responsibilities: - Coordinating the team's capacity and workload, track the number of students reaching the Career Sprints/Career Acceleration program compared to the available coaching resources, plan hiring in advance. - Improving the team's key operational metrics to achieve quarterly and annual goals. - Tracking accurate and regularly updated data on coach–student interactions and CRM completeness to enable data-driven decisions. - Onboarding new career coaches, helping them set up for the organization's environment. - Assigning students to career coaches and reallocate resources in case of career coach replacements. - Managing billing, contracts, bonuses, and payment processes, carrying out audit of billed activities. - Developing internal knowledge bases and process documentation for career coaches. - Participate in assessing existing processes and impact on students, looking for ideas on what could be optimized to improve student experience and team's workflows. Requirements: - You have 2-3 years of experience in program management, project or operations management. - You worked on developing processes in client-facing teams and know a good deal about providing a great service to clients. - You are a results-oriented, analytical problem-solver with a big heart and a lot of empathy for your team. - You are able to refer to concrete cases where you achieved measurable results in your past work. - You have outstanding communication and collaboration skills, great public speaking skills in English. Benefits: - Full-time remote collaboration in a contract role. - A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless. - Growth. Our product is expanding quickly, so it's a great time to get on board and challenge yourself. - Diverse and tight-knit team which is spread out across different regions. Additional Information: We are an equal employment opportunity/affirmative action employer and consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.