At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our purpose is to create impressions that will stay with you for a lifetime, by truly connecting to the people and the world around us. Our team members around the world strive to become better, to push themselves to new heights and to treat each other as they wish to be treated in return. This collective of individuals comes together to revitalize landmark buildings dating back to the 16th century, in the historic city of Cartagena, Colombia. About the Location: The authentic charm of the Getsemaní neighbourhood infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point. About the Role: The Subgerente de Ama de Llaves oversees the daily operation of the Housekeeping department, ensuring quality in cleaning, preparation of VIP rooms, and inspection of areas. They control inventories, support staff training, participate in operational meetings, and guarantee compliance with Four Seasons standards and policies. - Monitors the daily operation of assigned Housekeeping areas, supervises all departmental colleagues with the Director of Housekeeping. - Inspects rooms randomly, both occupied and unoccupied, ensuring that priority rooms are cleaned and inspected on time, meeting Four Seasons standards. - - Ensures that sector cleaning routines are carried out and makes necessary handovers. - Periodically inspects public areas and supervisor routines for compliance. - Randomly inspects laundry and processes. - Schedules and directs inventory of linens, uniforms, etc. Requirements: - Minimum 3 years of experience as a Housekeeping Supervisor or 1 year as an Assistant Manager/Manager of Housekeeping. - Experience in managing and training groups of people. - Intermediate English level. - Knowledge and management of: - Suite of Office - Opera - HotSOS - Technical and practical knowledge of cleaning liquids and chemicals. - Knowledge of cleaning techniques according to surfaces. What We Offer: - Competitive salary - Indefinite-term contract - Excellent training and development opportunities - Free accommodation in other Four Seasons hotels and resorts - Free uniform laundering service for employees - Free meals for employees Working Hours: Full-time position, with availability to work rotating shifts.