At BairesDev, we've been leading the way in technologyprojects for over 15 years. We connect top talent with innovativecompanies around the world. Our diverse 4,000+ team works remotelyon roles that drive significant impact worldwide. When you applyfor this position with our client IntrosMatter, you're taking thefirst step in a process that goes beyond the ordinary. We aim toalign your passions and skills with exciting opportunities atinnovative companies. Customer Success Manager at IntrosMatterIntrosMatter helps B2B businesses accelerate their growth bydelivering relationship-qualified leads (RQLs) tailored to theirideal customer profiles (ICP). We're looking for a dedicatedCustomer Success Manager to ensure our customers derive maximumvalue from our service. What You'll Do: Onboarding & CustomerTraining: - Guide new customers through the onboarding process,clearly demonstrating how to best leverage IntrosMatter's service.ICP Development: - Collaborate closely with customers to define andrefine their - Ideal Customer Profile, translating business needsinto clear system requirements. - Take a genuine interest inunderstanding our customer's business to help craft the bestdescription of their ICP, including target company and individualbuyer personas. System Configuration: - Work within IntrosMatter'sinternal systems to configure customer-specific ICP criteria,ensuring accurate lead matching. RQL Quality Assurance: - Manuallyreview and validate Relationship Qualified Leads (RQLs) generatedby our system, ensuring quality and relevance. Performance Analysis& Reporting: - Analyze lead data and customer feedback tomeasure success. - Regularly provide insightful performance reportsto customers and to IntrosMatter's internal product team. CustomerRelationship Management: - Act as the primary point of contact forcustomer inquiries. Proactively address questions, troubleshootissues, and maintain high customer satisfaction levels. What we arelooking for: - Experience as a Customer Success Manager in a SaaScompany with fewer than 500 employees. - B2B experience workingwith sales and marketing teams. - Strong communication andrelationship-building skills. - Excellent problem-solving abilitiesand attention to detail. - Understanding of B2B sales processes andlead generation concepts. - Experience with customer relationshipmanagement tools. - Ability to translate customer feedback intoactionable insights. - Advanced level of English. How we do makeyour work (and your life) easier: - 100% remote work (fromanywhere). - Excellent compensation in USD or your local currencyif preferred - Hardware and software setup for you to work fromhome. - Flexible hours: create your own schedule. - Paid parentalleaves, vacations, and national holidays. - Innovative andmulticultural work environment: collaborate and learn from theglobal Top 1% of talent. - Supportive environment with mentorship,promotions, skill development, and diverse growth opportunities.Join a global team where your unique talents can truly thrive!#J-18808-Ljbffr