What you'll be doing - Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick. - Solve problems: solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload. - You will get things done: beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win. What you'll need - Fluency in Spanish and English, verbal and written - Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution - Eager to work hard and go the extra mile to make our customers happy - Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp - Resourcefulness, with attention to detail and due diligence - Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer Benefits - Competitive salary - Sign-on stock options bonus, so you become part of the success of the company - Discretionary performance bonus (stock options) - Paid annual leave - Latest technology to work with - Strong team that will help you improve your skills About Us - At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances - We are a product oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up - We’ve hired some of the most talented people out there who have done it before – and we want you to join them #J-18808-Ljbffr