Cloud Operations Engineer - NICE Systems We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description The Cloud AppOps has the following duties: Perform operational duties including application server health checks and service recycling. Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors). Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs. Maintain operational documentation, such as incident tracking and run books. Produce metric reports including daily production status. Review client support tickets and requests under service SLAs. Resolve level 2 and level 3 issues (application support, databases, and data center related issues). Document issues in the customer support portal. Provide on-call support outside regular hours and work during non-prime shift hours. Qualifications 2+ years of experience in application or production support, with cloud-based hosting administration, management, and performance tuning under high availability SLA environments. Experience with AWS, GCP, or Azure is preferred. Knowledge of ETL processes is a plus. Experience with Unix, Linux, Windows, Tomcat, SSH, and basic scripting skills. Experience with SQL Server, Oracle, and MySQL. Understanding of complex process and data flow. Effective communication skills, both written and verbal, with internal stakeholders and customers. Experience with application debugging, performance optimization, and scalability. Familiarity with application security best practices. Knowledge of fault detection and resolution processes. Ability to work independently and collaboratively within a team. Ability to multitask and provide rapid support in production environments. Availability to provide on-call support outside regular hours and during non-prime shifts. Additional Information This is a hybrid position based in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company. About the company Sutherland is a business process transformation company that rethinks and rebuilds business processes for the digital age. Learn more here. #J-18808-Ljbffr