The Global Operations, GRS Capability Center Operations team seeks an experienced People Leader to enhance business value in a key role directly and indirectly through a matrix team in a highly visible role. This leader leads a team of Vendor Operations Specialist and is accountable for close collaboration with internal stakeholders and vendor partners to influence decisions and drive results. The team is responsible for supporting transition of work to global strategic vendor partners and driving day-to-day performance by executing a highly effective leader management system holding vendor partners accountable, aligning processes & procedures to meet or exceed the goals of the operation, proactively identifying and resolving operational problems, overseeing vendor staffing/capacity, quality, and driving cost-saving efficiencies. Key Responsibilities: • Operational Management – Lead & oversee daily operations managing offshore vendors in Underwriting, Claims, Exposure Management and Energy & Construction and onshore team of individual contributors and/or managers. • Collaborate with vendors and stakeholders to align Service Level Agreements (SLAs) and monitor outsourced performance, proactively addressing challenges. • Manage the vendor budget, ensuring all KPIs are achieved within financial parameters and recommending cost-saving measures. • Create presentations and dashboards to communicate results to internal stakeholders and vendors. • Lead meetings with various stakeholders, ensuring the delivery of work meets quality, timeliness, and other operational metrics. • Define performance goals and development plans for team members and make hiring and compensation recommendations. • Establish and maintain productive relationships with both internal stakeholders and vendor partners. • Develop policies and procedures for outsourcing key processes and oversee the implementation of new programs. • Engage in strategic vendor management in day-to-day account oversight. Qualifications: • Fluent in English. • Understanding of underwriting lifecycle. • Bachelor's degree in a relevant field or equivalent experience, with a minimum of 7 years of team management in Vendor Management and/or Operations. • Strong analytical and decision-making skills. • Proven ability to build relationships across diverse organizations and cultures while managing competing priorities. • Ability to lead, organize and get work done through others. • Excellent written, presentation, and organizational skills. • Self-motivated with a focus on continuous improvement. #J-18808-Ljbffr