At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Responsibilities Provides timely responses to customer inquiries via telephone, email, or website chatbot, ensuring adherence to service and quality standards. Resolves routine and some complex problems, communicating solutions or requested information effectively. Analyzes customer service needs and refers to other departments for follow-up as needed. Uses customer relationship management applications or databases to record activities and research product information. Manages responses to internal and external customers using the CRM Service Cloud platform of the Salesforce suite. Supports account closure cases, ensuring resolution and continuity of service excellence. Prioritizes claims and incidents reported by customers, maintaining traceability from start to finish. Trains, coaches, and guides customers remotely to enhance their service experience. Coordinates with various operational and business areas to maintain collaborative service delivery. Promotes new technologies and initiatives defined by the company. Qualifications Bachelor's degree. Advanced English skills (B2+ or above) in reading, writing, and speaking. Minimum 1 year of experience in customer service or call centers. Desirable training in process management, improvement, or handling. Strong analytical skills. Proficiency in office tools and excellent writing skills. Excellent communication and teamwork skills. Ability to work in dynamic, challenging, and pressurized environments. Customer-focused with a passion for service and understanding customer needs. What We Offer Opportunity to be part of a global organization focused on transformation and innovation. Supportive environment encouraging authentic feedback and opinions. Global connectivity with over 26,000 teammates across 52 countries. Competitive total rewards supporting career, family, and personal well-being. Hybrid work mode (remote and occasional in-office days). Transportation services and technology equipment for work. Opportunities for professional growth and development. Iron Mountain is a trusted leader in storage and information management, safeguarding billions of assets worldwide. Learn more about our history here . We are committed to equal employment opportunities and accommodating disabilities. For assistance, contact [email protected] . For more details, see our Values and Code of Ethics . Requisition: J0089604 #J-18808-Ljbffr