Job Title: Operational Excellence Manager Job Summary: The role of Operational Excellence Manager involves overseeing a team of professionals in the gaming industry, with the primary objective of achieving operational excellence. Key Responsibilities: - Lead and motivate a team of Team Managers, providing guidance, feedback, and coaching opportunities to foster their growth and development. - Be responsible for hiring, training, and developing subordinates, assessing performance, and identifying areas for improvement to optimize team efficiency. - Ensure subordinate team members execute daily duties according to established company standards, fulfill set targets, and strive for new achievements through continuous learning and improvement. - Maintain a safe, secure, and comfortable work environment for subordinates, prioritizing their well-being and job satisfaction. - Complete regular evaluations of staff using management tools, ensuring continuous improvement and adaptability to changing business needs. - Facilitate communication flow within the team, with subordinates, and with other departments, promoting collaboration, teamwork, and cross-functional understanding. - Develop and maintain quality service standards, reporting issues and recommending system improvements to enhance overall performance. - Collaborate with colleagues and other departments, working flexibly and efficiently to achieve shared objectives. - Participate in and organize projects, social activities, and events aligned with business needs, fostering a positive and productive work culture. - Collect and analyze data, identify potential improvements, and suggest solutions to enhance main KPI criteria, driving business growth and success. - Present regular reports to management and peers on team progress and KPI forecasts, providing actionable insights for informed decision-making.