Oracle Fusion Business and Technical Support - (7095) Job Title: Oracle Fusion Business and Technical Support Education: Bachelor's Degree Location: Manager Category: Information Technology Job Type: Permanent Job Description: The key role is to perform business and IT support of the financial processes using Oracle Fusion Cloud system. You will participate in the planning, end-user collaboration, enhancement, maintenance, and support for PSA Group of companies worldwide. Roles and Responsibilities: - Play a significant role in connecting and bridging between the business and global IT for Oracle Fusion Cloud. - Perform analysis on the business enhancements requirements and apply knowledge of Oracle Fusion Cloud and related technologies (such as Oracle Integration Cloud) to propose solutions within the given global template. - Develop innovative improvement solutions and processes, recommend and implement these improvements through effective stakeholders’ management and communications. - Perform and/or supervise changes to the system in accordance with the proposed solution. - Provide 2nd/3rd level support to key-users in their daily business and resolve Oracle Fusion Cloud system issues, including integrations, reports, and customizations. - Liaise with the experts (internal, external) to resolve the system issues whenever necessary. Job Requirements: Skills, Knowledge & Competencies: - Professional Background: - Have knowledge in accounting and financial functional processes. - Experienced in supporting Oracle Fusion Cloud regionally or globally. - High-level appreciation of end-to-end application support. - Familiar with Service Level Agreement (SLA) and contractual matters. - Good working knowledge of Oracle Fusion Cloud Financials modules, with at least 2 years of experience; And/or - Good working knowledge of Oracle Integration Cloud (OIC) Services, with at least 2 years of experience. Technical Skills: - Good functional and supporting skills in the Oracle Fusion Cloud Financial business areas, i.e. AR, AP, CM, Intercompany, FA and/or Project Financial; And/or - Strong knowledge of OIC, SFTP, ATP database, Web/REST services, proficient to develop and review OIC Integrations using web services/REST Services; And/or - Strong knowledge on SQL, BI Publisher, OTBI, Workflow and proficient to build custom Oracle BI Reports, OTBI reports and SmartView. - Experience in building custom UI screens and workflow approvals using VBCS and WCS is a plus point. Business Skills: - Good verbal, presentation and written communication to communicate effectively with the end users and team members. - Good understanding and able to apply change management. - Good analysis skills to understand the business requirements, to design the solution, to develop the changes in the system to fulfill the users’ requirements. - Good vendor contract management skill to manage a group of contract programmers for technical work (for managerial role only). - Ability to work creatively and analytically in a problem-solving environment with budgets and schedules. - Able and willing to travel globally occasionally. Reporting Relationship: Assistant Vice President (Group IT) - Global Financial System #J-18808-Ljbffr