TEAM MANAGER OFR - [NJJ731]

Dhl


**About the Role**: - We have an exciting opportunity for an OFR Team Manager to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded. Follow up with the BP / countries for correct and timely deliverables to the Customer. To supervise, train, and guide the team members to execute their tasks. Ensure the alignment with GSC global process and KPI achievements for the Service lines under his/her responsibility. Optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. Liaison between the customer and DHL network to support and help the customer to have the best experience **Principal responsibilities**: - Manage, develop, lead, and oversee a team with the primary objective of serving as a liaison between the customer and the DHL network, dedicated to providing exceptional support and ensuring the customer's optimal experience. - Organizes, plans, and facilitates the day-to-day work of a team of OFR Freight Export and Import Operations Specialists - Provide functional, analytical, and strategic support to the Service Delivery Head in a proactive and timely manner. - Maintain permanent interaction with the BP and customers in order to address on any service adjustment and/or business opportunities. - Collaborate with cross functional teams to support service excellence initiatives (OPEX and Transition full support). - To understand the requirement of the BP / customers documentation and devise guidelines to the teams to ensure compliance. - Analyze existing working procedures and propose improvements to increase efficiencies and added value to the BP - Monitoring through periodic reports to ensure timely closure of jobs resulting in achieving of the KPIs. - Develop IKOs/ KPIs with team members and manage individual performance - Provide timely feedback for the team in charge **Responsible for the activities related to the end of the month of the Center as**: - Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of BPO & Transition Manager - Analyze and present the capacity utilization of the programs in charge - GSConnect usage and accuracy of the information **Who Can Apply**: - Team Lead, Support team members. - Whoever is not currently in implementations/migrations. - Employees who have been in the organization for not less than 12 months. - Have a minimum of 12 months continuous service with DHL and a minimum of 12 months in the current role **Key Capabilities / Competencies**: - Bachelor’s degree in administration, international business, finance or related fields. - Min 5 Years of relevant experience. Logistics / OFR experience is a must. **Especially in Freight Forwarder**: - Min 3 Years of experience leading teams - CargoWise experience is requested. - Excellent verbal and written communication skills & business skills in English (B2-C1) and Spanish. - Good business acumen such as: analytical, negotiations, project management skills. - Proven leadership abilities. - Self-Driven and results oriented. - Customer Orientation - Planning & Organizing - Assertive Communication - Influencing - Leadership Attributes of DPDHL **_ Note: Applicants must have their leader’s approval_** **How to Apply**: - Your Immediate manager shall approved it.

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