Job Description As a Senior Technical Program Manager, you will drive digital transformation by leading strategic business systems projects. You will streamline CRM and finance operations, coordinate cross-functional execution across key departments, and ensure scalable, high-impact solutions in a fast-paced environment. You will translate business goals into actionable technical requirements, define success metrics, and drive cross-functional execution to achieve project goals. You will lead and manage end-to-end Business Systems projects, develop project roadmaps, define milestones, and allocate resources to stay on track. Required Skills and Qualifications - 5+ years of experience in IT Program Management within a SaaS or healthcare environment - Proven expertise in Salesforce (CRM) and financial systems like NetSuite, with a track record of delivering successful system enhancements - Strong knowledge of integrations, automation platforms (e.g., Workato), and data warehouse and analytics tools (e.g., Snowflake, Tableau) - Demonstrated experience leading large-scale enterprise projects with cross-functional teams and external vendors Benefits You will work as part of a diverse and supportive team, with unlimited upskilling opportunities through our Emapta Academy courses. You will have direct exposure to clients and the opportunity to contribute to our legacy of transforming global outsourcing. Others - Strategic Project Execution – Translate business goals into actionable technical requirements, define success metrics, and drive cross-functional execution - Enterprise Systems Project Management – Lead and manage end-to-end Business Systems projects; plan, execute, and deliver CRM, Order-to-Cash, and Finance system initiatives - Cross-Functional Coordination – Partner with business and technical teams to align priorities, manage dependencies, and ensure collaboration while mitigating risks