**Soaring Towers** **IT Technician Level 1/2** Are you highly organized, tech-savvy, and an exceptional communicator? Do you thrive in a dynamic environment, enjoy juggling diverse tasks, and want to make a meaningful impact? Soaring Towers is seeking a **IT Technician Level 1** and **Level 2** to join our innovative team. This flexible, client-facing role offers opportunities for growth, learning, and variety. We are looking to hire in **Q1 2025** through **UpWork** and want a team member who blends professionalism, creativity, and enthusiasm for new challenges. **What You'll Do**: - **Calendar Management**: Keep schedules up-to-date and well-organized for the executive team. - **Blog Writing**: Write and publish blog posts for the website to engage our audience. - **Social Media Management**: Create and post engaging content across social media platforms. - **Client Support**: Answer client calls, create support tickets, and provide basic IT assistance. - **Team Scheduling**: Coordinate schedules for team members providing advanced support. - **Process Documentation**: Maintain and document both internal and client-specific processes. - **Industry Research**: Stay up-to-date on client software and relevant industry changes. - **Miscellaneous Office Activities**: Assist with various administrative and operational tasks as needed. - **Marketing & Outreach**: Help with lead generation, client follow-ups, and other marketing efforts. - **Account Management**: Build and maintain positive client and partner relationships. - **Communication**: Oversee inboxes, draft professional correspondence, and promptly respond to inquiries. - **Real-Time Assistance**: Provide responsive support during designated working hours. - **Quality Assurance**: Ensure all tasks are completed with attention to detail and efficiency. **What We're Looking For**: - **Minimum of 1 year of previous experience in a tech-related role(example: IT Support, Software Developer, Systems Analyst).**: - Proven experience in an administrative, marketing, or client support role. - Strong organizational and time-management skills. - Comfort with technology and a willingness to learn basic troubleshooting. - Experience writing blog posts and managing social media accounts is a plus. - Ability to manage multiple priorities and stay organized in a dynamic environment. - Reliable internet connection and a quiet workspace for virtual meetings. **Why You'll Love This Role**: - **Competitive Pay**: $6.00 - $8.00 per hour(US Dollars) via UpWork, with growth opportunities. - **Flexible Work Hours**: Tailored to your schedule. - **Variety in Work**: Engage in diverse tasks, from blogging to client support and marketing. - Be part of a **forward-thinking team** that values collaboration and innovation. - Opportunities for **professional development** and skill expansion. Expected hours: 40 per week