**TITLE: Regional Delivery Specialist (RDS)** **Location: Colombia** **Career Level E** **Hiring Manager Kari,B,Birgit,JSDA R** **Talent Acquisition contact name Israel Paniagua** *** **Why BT?** We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. **Why Global?** **Why this job matters?** DDSO has the responsibility for developing, managing and delivery of orders and projects to underpin standard and complex delivery for Global’s vertically aligned customers. The nature of this function within Service Transition will always be to deliver high-quality based orders to our Global customer base for a specific region based on Global’s product portfolio. The role is responsible for ensuring that the Service Transition delivery performance in region is delivered to agreed timescales, budget and quality. In the role, you will be supporting the CDP community in the delivery of strong supplier performance to SLA and ensure assistance is a available to ensure KPIs are met and customer satisfaction is increasing. The role holder will drive high performance culture into all interactions with associated resources and be a colleague champion for customer advocacy in the region. The role will interface regularly with key customer stakeholders, internal and external suppliers to manage delivery performance commitments, timelines, financial performance, and quality of deliverables. Developing and driving structured continuous improvement programmes to underpin regional delivery performance is key to the role. **What you´ll be doing?** - Lead, manage and develop the regional service delivery performance of standard and non-standard product/service orders - Drive continuous improvement in regional performance through proactive plans developed through root cause analysis on delivery issues, service governance and ongoing performance evaluation - Act as the Subject Matter Expert (SME) for the regional delivery capability - advise front office, customers and delivery teams on all necessary regulatory/legal/operational obligations to ensure compliance. - Build and enhance mutually beneficial management relationships with the regional / international suppliers and delivery teams - Drive the development of delivery team skills and knowledge through coaching and driving the ongoing development of training materials. Ensure changes in regional delivery processes are suitably communicated to delivery teams and stakeholders - Maintain internal relationships across own organisations and, where appropriate, the wider unit - Attend review meetings with suppliers and delivery team managers to solve/raise issues - Act as the 3 rd level escalation point for customer or internal issues associated regional delivery solutions or barriers - Contribute to supplier service plans and a service development plan (where appropriate) for regional delivery performance improvement - Demonstrate strong knowledge of BT Global’s products, processes, and their delivery models - Support and play active part in global transformation & improvement programmes as part of Simplify. Advising and supporting strategic programmes with knowledge of delivery processes - Participate and own ORT/ UAT to improve current processes/systems and to introduce new tools, systems, processes where appropriate. - Strong delivery experience of the Global delivery model, deep knowledge of complex and standard delivery processes and products - Ability to lead a regional-based supplier delivery capability, guiding and improving delivery processes, addressing systemic and sporadic delivery issues to a consistently high standard - Ability to review DDSO delivery performance and successfully manage, and develop the DDSO regional d