Softtek Bogota, D.C., Capital District, ColombiaSenior UC Operations EngineerSofttek Bogota, D.C., Capital District, Colombia3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SofttekWe’re looking for a Senior Unified Communications (UC) Operations Engineer with strong expertise in Cisco voice solutions to join our global infrastructure team. This role is hybrid in Bogotá and will focus on the deployment, support, and optimization of collaboration and contact center technologies — with an emphasis on Cisco Jabber, Webex Calling, and Cisco Contact Center platforms. You’ll also play a key role in our journey toward UCaaS and CCaaS transformation, helping design and implement modern cloud-based communication strategies.Act as a subject matter expert in Cisco UC and Contact Center environments.Lead deployment and migration of Cisco collaboration platforms, including Jabber, Webex Calling, CUCM, UCCE, and CVP.Configure gateways and consolidate telephony technologies across global sites.Work with stakeholders to gather requirements and implement changes to call flows and dial plans.Provide L2 escalation support in complex technical environments with third-party integrations.Create and maintain detailed technical documentation and diagrams.Collaborate with vendors to ensure SLA compliance. Qualifications:5+ years of experience in Unified Communications and/or Contact Center environments.Hands-on experience with Cisco Voice technologies, especially Jabber, Webex Calling, CUCM, UCCE, and Cisco Contact Center.Strong troubleshooting skills in multi-vendor, integrated environments.Knowledge of SIP trunking, TDM, and telecom regulations.Experience with network infrastructure (QoS, routing, DHCP, DNS) and packet analysis tools.Understanding of collaboration-related security components (firewalls, VPN, certificates, encryption).Familiarity with project methodologies such as Agile, DevOps, or SDLC.Excellent communication and documentation skills — capable of working with both technical and non-technical teams.B2 / C1 English level (written and spoken).Bachelor’s degree in a relevant field or equivalent experience.Preferred: Professional certification such as CCNP Collaboration. Ready to join us?Apply now or send your resume to [email protected] or share with someone who might be a great fit!#Hiring #UCEngineer #UnifiedCommunications #Cisco #NiceinContact #Genesys #WebEx #ContactCenter #UCaaS #CCaaS #VoIP #ITCareers #RemoteJobs #TechJobsSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Information Technology, and TrainingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Softtek by 2xGet notified about new Operations Engineer jobs in Bogota, D.C., Capital District, Colombia.Process Control & Automation Engineer-Relocate to Saudi ArabiaBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoReforming Process Engineer-Relocate to Saudi ArabiaBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 13 hours agoBogota, D.C., Capital District, Colombia 2 months agoE-commerce Operations Manager (Amazon-Focused)Bogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoPolyolefins Technology Engineer-Relocate to Saudi ArabiaBogota, D.C., Capital District, Colombia 4 weeks agoBogota, D.C., Capital District, Colombia 1 week agoEntry Level Customer Success Engineer – On Demand Land Application (Hybrid Work Schedule)Bogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoCustomer Success Engineer I - Production Operations (Hybrid Work Schedule)Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 month agoOperations Projects - E commerce ManagerBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 10 hours agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr