Overview: Independently, or as part of a team, contacts existing and/or prospective customers by telephone. Observes and participates in identifying products and/or services that can benefit customer's needs. Responsible for selling relatively simple products or services to end user or channel partner accounts. Typically, smaller accounts, unless partnered with a more senior Account Manager or Channel Manager. **Responsibilities**: - Knowledge/Expertise - Technical Skills - Requires basic technical product knowledge - Knowledge of Zebra - Has solid understanding of Products/Services sold - Sales Skills - Understands Solution Selling concepts and overcomes customer objections; solid communication skills - Managerial Skills - Understands where to turn for answers - Business Acumen - Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits) - Market/customer Knowledge - Understands competitive strengths and weaknesses - Solution Complexity/Strategic Thinking - Nature of Problems Solved - Solves routine, simple problems (e.g., overcoming common objections) - Role in Addressing Problems - Understands and responds with answers to customer's technical questions - Complexity of Solutions - Typically low to medium complexity (e.g. routine feature/benefit analysis) - Freedom to Act - Level of Guidance - Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems - Takes Direction From - Supervisor and established practices and policies - Customer Interface - Role - Acts independently or as a team member - Level of Customer Contact - End users for small items; retail management or influencers on larger teams - Main Level of Interaction - Participates in the process or closer for smaller sales - Required Knowledge of Customer - Buying drivers and unique business challenges - Accountability - Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses - Relative Size and Scope - Relatively small individual quotas for the business overall - Types of Projects - Many small routine deals - Strategic Impact for Zebra - Low/short-term Qualifications: - Bachelors or equivalent experience - 0-2 years of applicable experience - Requires basic technical product knowledge - Understands Solution Selling concepts and overcomes customer objections; solid communication skills - Understands where to turn for answers