Job Title: Accounts Receivable Collections Professional This is a remote role that offers the opportunity to work from anywhere, with a hybrid or fully remote option. We are seeking an experienced Accounts Receivable Collections Professional to join our team. As a key member of our finance department, you will be responsible for managing a portfolio of long-tail customer accounts and recovering outstanding debts in a timely manner. The ideal candidate will have a background in finance or accounting, along with strong organizational and communication skills. You will be able to execute dunning procedures, resolve payment issues, and maintain strong customer relationships. Responsibilities: - Execute dunning procedures, including reviewing exclusion proposals, sending dunning letters, applying or releasing credit holds, and initiating service suspensions or terminations based on customer payment behavior. - Respond to customer inquiries by providing invoice copies, contracts, and other documentation using internal systems such as SAP and Salesforce. - Communicate with customers via phone and email to obtain remittance details, resolve payment discrepancies, and drive timely collections to reduce aging and improve cash flow. - Investigate unapplied payments and recommend appropriate adjustments or refunds. - Collaborate with sales, billing, and other internal teams to resolve issues that delay customer payments. - Provide backup support to team members and contribute to collection efforts as needed to meet KPI and SLA targets. - Analyze and report on monthly deviations in key performance indicators to support continuous improvement. - Support month-end closings and assist during peak periods to ensure timely and accurate reporting. Requirements: - 1 year of experience in a B2B collections or customer service environment - Experience in finance, accounting, or similar business functions - Exposure to international business operations - Self-motivated and able to work independently - Strong analytical skills with keen attention to detail - Effective communication and negotiation skills, especially over the phone - Well-organized with solid problem-solving abilities - Proficient in Microsoft Outlook, Excel, and Word - Experience with SAP or other ERP systems - Fluency in English at a C2 level or equivalent About Us: We are a global leader in travel technology, providing innovative solutions to power the future of travel. Our mission is to shape the future of travel technology, empowering every employee to reach their full potential in a collaborative, inclusive, and forward-thinking environment. Benefits: - Competitive remuneration package, including individual and company annual bonus, vacation and holiday paid time off, health insurance, and other benefits - Flexible work arrangements, including onsite, hybrid, or fully remote options - Professional development opportunities, including on-line learning hubs packed with technical and soft skills training Diversity & Inclusion: We strive to create a culture of belonging and fair treatment, attracting the best talent from all backgrounds and fostering an inclusive employee experience. We are an equal opportunity employer and welcome applications from diverse candidates.