Join to apply for the Senior Business Analyst (ServiceNow) role at EPAM Systems 1 day ago Be among the first 25 applicants Join to apply for the Senior Business Analyst (ServiceNow) role at EPAM Systems EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are looking for a highly motivated and experienced Senior Business Analyst to join our team and support the implementation of ServiceNow product modules. In this role, you will collaborate with cross-functional teams to gather requirements, analyze data, and ensure the successful delivery of ServiceNow solutions. The ideal candidate excels in problem-solving, has strong analytical skills, and is passionate about optimizing business processes through technology. Responsibilities Conduct research and analysis to support the development of ServiceNow modules Gather and document business requirements to ensure they align with organizational goals Participate in the design, testing, and transition phases of Service Management and Service Integration solutions within the ServiceNow platform Perform detailed data analysis to create clear requirements for developers to enable configuration and customization Collaborate with the development and testing teams to support test phases and ensure high-quality outcomes Collect and translate core configuration requirements into a design model and oversee the implementation process with developers Manage and maintain the requirements traceability matrix to track progress and ensure alignment Develop and maintain project documentation to evidence requirements and support project objectives Assist delivery teams in addressing issues and enhancing the service provided to customers through the ServiceNow platform Break down high-level information into detailed, actionable tasks to guide implementation Facilitate workshops to gather requirements and provide training to clients and internal team members Requirements Bachelor’s degree in Computer Science, Computer Engineering, or a related field At least 3 years of experience as a Business Analyst, preferably in ServiceNow implementations Proven ability to conduct research and perform analysis to support module development within the ServiceNow platform Involvement in the design, testing, and transition of Service Management and Service Integration solutions within ServiceNow Experience conducting thorough data analysis to provide developers with clear configuration and customization requirements Hands-on experience supporting testing phases with development and testing teams Skilled in gathering configuration requirements, translating them into design models, and managing implementation processes Experience managing and maintaining requirements traceability matrices Proficiency in creating and maintaining project documentation to support requirements Expertise in assisting delivery teams to resolve issues and improve customer services on ServiceNow Ability to decompose complex information into detailed, actionable insights Fluent English communication skills (written and spoken) at a B2 level or higher We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn #EasyApply Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Research, and Business Development Industries Software Development, IT Services and IT Consulting, and Insurance Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Senior Business Analyst” roles. 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