AgileEngine is a leading software development company that creates award-winning solutions for Fortune 500 brands and trailblazing startups across various industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. We are seeking a skilled Shopify Support Developer to join our team. As a key member of our support team, you will be responsible for providing first-level technical support, troubleshooting critical issues, and escalating as needed. Responsibilities include: - Providing first-level Shopify technical support, troubleshooting critical issues, and escalating as needed; - Conducting incident analysis, postmortems, and documenting resolutions for continuous improvement; - Engaging with Product Management and business partners on system capability, design, and solutions; - Working with Development to ensure technical requirements, best practices, performance, and security; - Supporting Project Management with effort estimates, planning, and removing technical roadblocks; - Developing key system components, identifying reusable modules, and optimizing delivery time; - Researching platform capabilities and opportunities for the eCommerce roadmap; - Performing code analysis, developing patches, and implementing new platform features; - Participating in code reviews, unit testing, and technical validation of updates. Requirements include: - 5+ years of Shopify development experience, with knowledge of Shopify Plus; - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment; - Experience troubleshooting site issues using various tools (commercial/open-source); - Strong problem-solving, analytical skills, and attention to detail; - Experience with page performance optimization and secure development practices; - Knowledge of front-end caching, CDNs, and request-response flow; - Familiarity with ticketing systems like Jira; - Strong verbal and written communication skills; - Ability to work independently and collaboratively in a team; - Patience, empathy, and a customer-first mindset; - Continuous learning mindset and adaptability to new technologies and procedures; - Upper-Intermediate English level. Prior experience in customer service or technical support is a plus. Salesforce Cloud experience and proficiency in core JavaScript (or a popular variant) and front-end frameworks are also desirable. The benefits of joining AgileEngine include: - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you.