**A **B**it **A**bout **U**s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners. **What **W**e **D**o** - **Sportstech** Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions. - **Video** Fully automated streaming technology, production and distribution services that help showcase sports to the world. - **Sportsbook** Everything a sportsbook operator needs to manager their operation and grow profits - all powered by the finest live sports data available. - **Media & Engagement** We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love. **The Role**: We are looking for a Knowledge Management Operator to help us implement and measure our **knowledge management strategy** and **product** and **operational excellence**. Analyst will play a key role in building **a well-structured** and **easy to use** and **up to date knowledge base** in Support Services. **Main Responsibilities**: - Maintain high quality, up-to-date, and searchable content for audiences of varying skill level. - Leverage Support Services analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content. - Coach and develop a team of authors from each Support Services department. - Establish writing guidelines based on knowledge base best practices. - Measuring the impact knowledge sharing has on Support Services. - Plan, test and implement tools related to Knowledge Management. - Be up to date with operational changes to ensure accurate database. **Skills and Experience**: - You have experience in working in similar roles - Good working knowledge of English (essential), additional languages is an asset - You have experience with data visualization tools and demonstrate storytelling ability with data - Understanding of the knowledge tools - Good communication skills - Ability to train and coach - Strong project management skills **You get extra points for** - ITIL Knowledge Management - You can showcase how-to articles and video tutorials you have already created - Previous experience with LMS tools **Personal Characteristics** - A commitment to service excellence - Detail oriented, data-driven and well-organized - Self-starter with "get it done" attitude - Adaptable, reliable and flexible - Excellent accuracy and pressure handling - A passion for sports **We Offer** As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location**.** We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.